TERMS & CONDITIONS


GENERAL TERMS OF PURCHASE

The following terms apply to all orders you place with Les Enfants AB corp. ID. 556925-6604 via our homepage www.lesenfants.com.

In order to be able to shop with us, you must be 18 years of age or older. Once you approve your order with us, you also confirm that you approve the terms of purchase found below.

The fact that the items are on our home page at a given time is no guarantee that the items are always available. We reserve the right at any time to stop selling a given item.

We reserve the right to modify these terms as needed. This version of these terms of purchase, which apply to your order, is the version is available on our homepage at the moment you place your order.

This is only a translation of the Swedish terms of purchase and should be regarded as a service for non-Swedish visitors to the home page. In the event of any incorrect translations, the Swedish terms shall apply. 

 

ORDERING

You place your order via the form on the home page. Once you have placed your order, we will e-mail you your order confirmation. If for some reason we cannot send you your order, we will inform you as soon as possible.

 

DELIVERY

Deliveries outside of Sweden are subject to the following delivery times after we have received and registered your order:

Sweden 2-4 working days

Europe: 3-8 working days

Outside Europe: 7-14 working days

 

SHIPPING COSTS

Shipping within Sweden: SEK 49 Free shipping for purchases over SEK 500 made on a single occasion.

Within Europe: EUR 10

Outside Europe: EUR 20

 

NON-COLLECTED PARCELS HELD BY AGENTS

The agent will hold your parcel for 14 days following notification of arrival. If you have not collected your parcel within that time, the parcel will be sent back to Les Enfants. We will then need to charge you SEK 195 in administration charges, as well as the cost of returning the parcel to us.

 

VALUE ADDED TAX

All prices in the web shop include 25% VAT. Private individuals residing outside the EU pay no VAT. VAT is automatically deducted at the checkout when you select a country outside of the EU.

 

CANCELLATION & RETURNS

You are entitled within 14 days of having received the item to cancel your purchase. Before your return the item, please notify us by e-mail that you would like to withdraw from your contract with us. Send your decision to info@lesenfants.se and write “Cancellation” in the subject field. Then we will send you information on what you should do in order to return the product. Regardless of which of the aforementioned methods you use, we must receive your written notification within 14 days of you having received the item. You then have another 14 days to return the item to us.

Upon cancelling a purchase, you as the customer are responsible for the return shipping and for ensuring that the item is properly packaged for delivery back to Les Enfants. The item must be in its original condition; however, of course, it may have been taken out of the packaging and then put back the way it was when you first received it. That the item must be in its original condition means that it must not have been damaged, soiled, washed, modified or used and that tags and labels must be intact. If we notice that the product is not in its original condition when it is returned to us, we may need to make a reduction for any loss of value of the item.

Refunds are paid as soon as possible once we have the item back. Refunds shall be made by the same means of payment that you used when you purchased the item.

Les Enfants complies with the Distance and Doorstop Sales Act and contracts outside business premises, which you can read on the home page of the Swedish Consumer Agency
(www.konsumentverket.se).

 

COMPLAINTS

Contact us at info@lesenfants.se as soon as you discover any defects or find that the item is damaged and you wish to lodge a complaint. Send us a photo of the damage/production defect so that we may more easily understand what happened. Also send us your receipt so that we know that you bought the item from us.

We will compensate you by replacing the item, paying the return shipping and paying the shipping costs that you already have paid. If you would prefer to cancel the purchase, we will refund you the total amount you have paid for the item and the shipping cost you have already paid within 14 days of us having received and approved your complaint.

We process complaints in accordance with the Consumer Sales Act; refer to the Swedish Consumer Agency web page (www.konsumentverket.se).

The website and these terms and conditions are subject to Swedish law. Disputes shall be resolved by the Swedish courts. As a consumer, you are also entitled to relegate a dispute to the National Board for Consumer Disputes, see www.arn.se, or the EU commission on-line platform for dispute resolution, http://ec.europa.eu/odr.”

 

IMAGES

Due to the fact that all monitors render colour nuances differently, we cannot guarantee that the colour of our products is consistent with the colours you see on your screen.

 

LIABILITY

Les Enfants assumes no liability for any indirect losses, such as lost earnings or lost business opportunities. Neither do we assume any liability for a failure to fulfil the terms of the contract if such a failure is due to circumstances beyond our control, which include but is not limited to fire, flood, storm, riot or similar disturbance, war, nuclear accident and terrorism. Our maximum liability to you for damages for any losses or damages that occur in connection with your order is limited to the total amount for your order.

 

INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights, such as trademarks and copyrights on www.lesenfants.se , belong to Les Enfants or our licensers. All use of our home page or its content, including copying or storage of such content in whole or in part for purposes other than one’s own person non-commercial use is forbidden without the consent of Les Enfants.

 

PERSONAL INFORMATION 

Updating our Privacy Policy

1. General

It is important for us at Les Enfants that you feel safe with how we handle your personal information. Therefore, we are open to how we collect, process and share data we save about you. As from May 25, 2018, the former Personal Data Act (PUL) has been replaced by the General Data Protection Regulation (GDPR), which is a new EU regulation valid throughout the EU. If you have any questions after reading our updated privacy policy, please feel free to contact us at info@lesenfants.se

4. What is a personal data?

Personal data is any information that may be directly or indirectly attributed to you as a person.

3. Who is responsible for the personal data we collect?

Les Enfants AB, org. No. 556925-6604 with address Högstigen 12, 182 73 Stocksund, Sweden, is personally responsible for the company's processing of personal data.

4. What personal data do we collect about you and why do we do that?

When purchasing in our webshop we collect the following information about you; first and last name, address, e-mail address and telephone number. Why we do this is to be able to handle your order and to be delivered home to you. We also need the information for any returns, or if we need to communicate with you by email, text or phone regarding your order.

5. Who may we need to share your personal information with?

Data forwarded to third parties that we have entered into a personal data agreement with the purpose of securing and protecting your data is used solely to provide services to you. For example, it may be freight forwarders in connection with the delivery of your goods eg Post Nord, Credit Card Payments, Credit Reporting or Debt Collection Offices for Credit Reporting Claims.

We will never sell your personal information to third parties. However, Les Enfants may use your information for marketing purposes for our products. Les Enfants may also need to disclose your personal information if it is necessary to comply with applicable legislation or government requirements, to safeguard Les Enfant's legal interests or to detect, prevent or detect fraud and other security or technical issues.

6. What are your rights?

You have at any time the right to have a registry extract of the personal data we have stored about you through a written signed application to us. Les Enfants will, at your request or on its own initiative, correct, delete, disassociate or supplement your information if they are found to be incorrect, incomplete or misleading.

You are entitled to withdraw your consent at any time to allow us to use your personal information for marketing purposes. You can contact us by email to info@lesenfants.se and we will remove your details.

7. Use of cookies and other tracking techniques

Our website uses cookies and other tracking techniques to enhance your online experience. See below to learn more about using cookies.

8. Any changes to Les Enfant's privacy policy

Les Enfants reserves the right to make changes to this Privacy Policy at any time. If the Privacy Policy changes significantly, we will communicate this on the website or by email to you.

 

COOKIES

Les Enfants uses cookies on its website, www.lesenfants.se, in order to facilitate your experience while you are on our web page. Cookies are not necessary for the website to function, and you can therefore choose not to allow our use of cookies.

What are cookies?

Cookies are small text files with information that is stored on your computer when you visit a web site (even tablet computers with internet connections and telephones use them). Cookies are used in order to get web pages to work more efficiently, but they also convey certain information to the owner of a home page. The information that is collected is anonymous and cannot be attributed to a particular individual. Cookies make it possible to keep different users apart from each other, which in turn can give each user a more positive experience of the web site.

 

COMPANY INFORMATION

Les Enfants AB has its registered office in Stockholm.

Address: Kung Atles väg 4, Bromma, Sweden

Org. No.: 556925-6604

VAT registration no.: SE556925660401

 

Contact Information

E-mail: info@lesenfants.se

Telephone: +46 (0)735 11 1976

 

These terms and conditions take effect as of 19 April 2016.